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Terms and conditions


Introduction

The offer and the sale of Products through this online shop is proposed by the company C & C Arredamenti srl under the name “Walls Interiors”, and are drawn up in compliance with the regulations on electronic commerce and distance sale contracts.

C & C Arredamenti is an official authorized dealer of all the Brands on this Website.

The company:

C & C Arredamenti srl
Via Antiche Mura, 11
30016 Jesolo (VE) – Italia

Tel : +39.0421.382245  |  Mobile : +39.389 6254201

E-mail: info@arredamenticec.it

The Customer declares to have read all the information and general conditions of sale presented herein, before placing an order.

 

General Conditions of Sale

These general conditions of sale (“General Conditions”) regulate methods and conditions of sale of the products marketed by Walls Interiors (“Products”).

All products sales contracts from C & C Arredamenti srl to third parties (“Customers”) are regulated by these General Conditions, which are an integral and essential part of any proposal, order and placement of a purchase order for the Products. Sales conditions applied to the orders are those in force at the moment of placing the order.

1. Products: prices and features

1.1 Unless otherwise agreed, Products prices published on the website by C & C Arredamenti srl are in Euros and are VAT included. Prices guaranteed to the Customer shall be those published on the Website on the day the order is placed. The price stated at the moment of purchase is fixed and definitive.

Prices presented on the Website by C & C Arredamenti srl cancel and replace the previously stated ones, and are subject to Products availability.

Technical and functional features of the Products published by C & C Arredamenti srl contained in this Website to illustrate Products, are those sent by producers. C & C Arredamenti srl is not liable for the truthfulness and completeness of the information. Products images are for illustrative purpose only and are not binding.

Products cannot be sent for trial. Although Walls Interiors operators can provide Customers with information on the Products, the Customer is responsible for the choice of the Products ordered and for their conformity to the specifications sent by each producer.

 

2. Orders – billing

Each order placed represents a contractual proposal of the Customer. Clearance of the order by C & C Arredamenti srl represents its confirmation and acceptance.

Tax documents related to orders will be issued by C & C Arredamenti srl at the time of dispatching Products to the Customers.

The invoice will be issued by  C & C Arredamenti srl. The Customer will have to indicate the exact necessary data and the billing address.

 

3. Order fulfilment 

The order will be fulfilled according to the terms stated on the Website.

Deliveries usually take place within 24/48 hours for Italy and 3/4 business days for European destinations, if Products are marked as “available”.

Should the order not be executed (in the event of unavailability of the Product ordered), C & C Arredamenti srl will inform the Customer as soon as possible about the delivery time, subject to the Product availability. Should the Customer not intend to wait (no later than 30 – thirty – business days) and decide to give up the Product, C & C Arredamenti srl will refund the Customer of the price at the time of the purchase.

In the event of breakage, stock depletion or unavailability of the ordered Product, C & C Arredamenti srl will inform the Customer as soon as possible, stating a new dedline for Product availability.

The Customer will send an e-mail confirmation for his/her choice, that is to wait for the Product supply or to request a refund.

 

4. Order acceptance

The conclusion of the agreement will only take place at the moment of the order confirmation by C & C Arredamenti srl.

The Customer will be notified of the acceptance by fax, standard mail or e-mail. The message will state the order confirmation with all the elements of the agreement (Products, prices, delivery dates, shipping costs, …)

C & C Arredamenti srl reserves the option not to confirm any order for whatever reason, especially if involving supply problems or the order itself.

5. Product delivery

Products are shipped to the address stated by the Customer.

Deliveries will take place as soon as the payment confirmation is received: bank transfers are attested by the credit on our current account, credit card payments are attested by the transaction confirmation by the circuit.

We deliver through qualified express couriers, such as Bartolini, SDA, UPS, DHL or specialists in furniture delivery, to guarantee the quality of our service and Products integrity.

Delivery Time

C & C Arredamenti srl ships orders usually within 24/48 business hours for Italy and 3/4 business days for European destinations, subject to Product immediate availability in stock. Although accurately calculated, shipping terms stated in this Website are not binding on C & C Arredamenti srl, and can be confirmed or changed, according to the Company requirements. Delivery times are stated in business days.

For Products having different delivery times, the deadline applied is equal to the item with the longest delivery time. For delivery delays of less than 30 (thirty) days, the Customer is neither allowed to refuse the delivery, nor to ask for refunds or compensations.

C & C Arredamenti srl reserves the right, if necessary, to segment the delivery of Products in different steps (even for items belonging to the same order).

Delivery is to be considered completed at the moment the Product is consigned to the Customer.

The delivery note issued by the courier and dated and signed by the Customer is proof of transport and delivery of the Product.

Delivery on street level and Assembling

Deliveries are to be intended on street level: Products will not be delivered on the Customer’s floor and we will not take any trade-in.

Unless otherwise specified or agreed in written form, C & C Arredamenti srl does not offer any assembly service.

The majority of our Products is delivered in pre-assembled form: final assembly is usually very easy and generally consists of assembling determined pieces.
Please note:

On delivery, the Customer must verify the content of the package, the conformity and state of the Product(s). C & C Arredamenti srl recommends verifying the overall state of the Product(s) before signing the delivery note. In particular, the Customer must verify that:

– number of parcels corresponds to that stated in the enclosed delivery note;

– package is intact, neither damaged nor wet or adulterated, and the content undamaged.

Should the Customer note any anomalies, delivery of the Products must be refused or detailed reserves must be put in writing and dated. Reserves expressed by the Customer must be notified to the courier by registered mail in 3 (three) days following the delivery. A copy must be sent to C & C Arredamenti

Once the Customer signs the delivery note with no “reserve”, he/she will not be able to question the external conditions of the delivered Product. Issues about integrity, correspondence or completeness of the Products received must be notified within three 3 (three) from the delivery.

C & C Arredamenti srl reserves the right to deliver the Products through a courier selected by the Customer.

Unless otherwise specified, all deliveries will take place on street level.

Special delivery terms and conditions must be previously agreed between the Customer and C & C Arredamenti srl, and accepted in writing by C & C Arredamenti srl.

 

6. Products pick up – Customer’s absence 

In case the Products could not be delivered to the address provided by the Customer during the order process, the courier will leave a note stating address and method for collecting the package. If the Customer does not collect the package within the deadline indicated by the courier, Products will have to be returned carriage paid to C & C Arredamenti srl, that reserves the right to refund the Customer for the price of the Product, minus charges for shipping.

In the event of an error during the delivery, the Customer is in charge of returning the Product(s) to C & C Arredamenti srl within 7 (seven) days from delivery, in the original and intact packaging, with its delivery note.

Once the Product is received in its correct form, C & C Arredamenti srl will send at its own expenses the Product initially ordered.

 

7. Force majeure  

The following cases are to be considered as force majeure, apart from those specified by law:

– total or partial strikes, internal or external to the Company, stop of means of transport or provisions for any reason, governative or legal restrictions,  computer breakdowns, telecommunication halt included networks and the Internet.

Force majeure will cause the suspension of the order. If after 3 (three) months parties observe the persistance of the force majeure, the order will be automatically cancelled, unless otherwise agreed.
  

8. Products warranties – Technical assistance

C & C Arredamenti srl only guarantees Products integrity until delivery time (further on, “C & C Arredamenti srl Warranty”).

8.1 Possible defects covered by the C & C Arredamenti srl Warranty must be reported by the Customer not later than 10 (ten) days from the date of delivery. In case the C & C Arredamenti srl Warranty can be applied, the Customer has the right to have his damaged Products replaced after returning them, excluding any right for a compensation for further damages. The necessary shipping costs to replace the items are covered by C & C Arredamenti srl.

8.2 Taking for granted everything on point 8.1, C & C Arredamenti srl does not offer any further warranty than that given by the single manufacturers of the Products here commercialized. The technical assistance and all the repairs of the Products covered by the warranty, when provided, are taken care of by the single manufacturers, according to the terms and the forms reported on the papers attached to Products themselves. In particular, C & C Arredamenti. srl neither offers any warranty on the compatibility of Products with other items or devices used by the Customer, nor offers any warranty on the Products suitability for any use conceived by the Customer.

8.3 Except for the supposition of fraud or of an important guilt of C & C Arredamenti, it’s from now settled that, should be recognized the responsibility of C & C Arredamenti srl towards any claim of the Customer – including the partial or full non-execution of the obligations assumed by WALLS INTERIORS On Line Store towards the Customer regarding the execution of an order – the responsibility of C & C Arredamenti. srl cannot be higher than the price of the Products purchased by the Customer and about which a contestation was raised.

9. Right of Rescission

9.1 According to the clause 5 of the Legislative Ordinance number 185 of the 22nd of May 1999, the Customer (if recognized as “Consumer” according to the clause 1, letter B, of the D. Lgs 22 maggio 1999 n. 185) has the right to resciss from the contract and to send back the Products ordered, with no penalty and without specifying the reasons, not later than 10 (ten) business days from the delivery time.

9.2 The right to withdraw from the order explained at the point 9.1 will have to be exercised by the Customer by sending a registered letter with return receipt to C & C Arredamenti srl Via Antiche Mura, 12  30016 Jesolo (VE), Italy, not later than 10 (ten) business days from the delivery date of the Products. Not doing so would lead to the forfeiture of the right.

The communication of here above can also be sent within the same times, to C & C Arredamenti srl by telegram, fax at +39 0421 382850, as long as confirmed by a registered letter with return receipt within the following 48 (forty-eight) hours from the dispatch of the telegram or the fax. 

9.3 All returned items (which will have to be perfectly undamaged and in their original packaging) must be authorized by C & C Arredamenti srl customer service. Once the return has been authorized, the Customer will be allowed to return the product : C & C Arredamenti srl Via Antiche Mura, 12  30016 Jesolo (VE), Italy. C & C Arredamenti srl will not accept packages cash on delivery.

9.4 After receiving the returned packages (and verified their integrity), C & C Arredamenti srl will provide to credit the Customer with the cost of the returned items (as stated on the invoice) in the shortest time possible, deducting the shipping costs, covered by the Customer.

9.5 The right of rescission stated in point 9.1 cannot be exercised by the Customer if the Products purchased have been opened by the Customer or specifically ordered and bespoke for the Customer.

Should the returned items be damaged during the transportation, C & C Arredamenti srl will notify the Customer (within 5 – five – business days from the reception of the Product in our stock), in order to allow the Customer to lodge a complaint against the courier and obtain a refund for the value of the returned good (only if insured). In this eventuality, the Product will be made available to the Customer for return, cancelling at the same time the request for rescission.

C & C Arredamenti srl will not be liable for damaging and theft/loss of goods returned with no shipping insurance.

During the rescission period stated in clause 15, you will be the guardian of the Product and therefore liable for the Product. The right of rescission will lapse in the event of damage or destruction of the Product during the custody period.

10. Payment

Payment is due at the moment of the order confirmation.

The Customer commits to pay the agreed price for the Product ordered on the Website (price fof the Product plus Shipping costs), and to pay – when necessary and directly to the courier – VAT and any other tax related to the import of Products in the country of destination of the Product.

The Customers pays for the order:

– by credit card, as suggested on the Website.

The Customer guarantees to C & C Arredamenti srl to have all authorizations necessary to use card payment while confirming the order.

– by bank transfer in favour of C & C Arredamenti srl

In the event of missing reception by C & C Arredamenti srl of the bank transfer within the following 10 (ten) days from the order,C & C Arredamenti srl reserves the right to cancel the order. Bank details of the Company will be provided at the order confirmation.

– by Paypal.

The Customer guarantees to C & C Arredamenti srl to have all authorizations necessary to use PayPal while confirming the order.
 

11. Failure to pay – Conditional sale 

Products ordered are property of C & C Arredamenti srl until the definitive and complete payment of their price (Art. 1523 and following of the Civil Code). C & C Arredamenti srl reserves the right to demand the Products ordered in case of failure to pay.

In this event and by request of C & C Arredamenti srl, the Customer commits to return any non-paid item, at his/her own expenses.

 

12. Claims

Complaints for non-compliance of delivered Product(s) with the order must be sent in writing to C & C Arredamenti srl immediately after receiving the goods.

The Customer must keep the original packaging and the delivery note.

 

13. Personal information

Customers’ personal data, including e-mail addresses of the Website users, are processed in accordance with the art. 13 of the D.lgs. 196/2003 “Codice in materia di protezione dei dati personali”, also known as Privacy Policy.

Personal information requested from and related to the Customer is essential to process and ship the order, to issue invoices and to draft warranty agreements, as the case may be. For this purpose, C & C Arredamenti srl may provide suppliers with this information personal.

The Customer may object to this disclosure (pursuant to art. 7 of D.lgs. n. 196/2003) and has the right to access, modify, amend and delete all data related to him/her, by writing to C & C Arredamenti srl Via Antiche Mura, 12  30016 Jesolo (VE), Italy.

For further information, please refer to Decreto legislativo 30 giugno 2003, n. 196 – Codice in materia di protezione dei dati personali: Garante per la protezione dei dati personali.

In order to avoid any attempt of fraud, C & C Arredamenti srl may ask proof of the Customer’s identity and domicile.

 

14. Electronic signature  

The “approval click” constitutes an electronic signature. Between the parties this electronic signature has the same legal value as a handwritten signature.

 

15. Non renunciation  

Any one or more failure by C & C Arredamenti srl to enforce any provision of this agreement or to exercise any right shall in no way constitute a waiver of such right or remedy on any future occasion.

 

16. Agreement integrality

These General Conditions of Sale represent all obligations of the parties. No other general or special term and conditions communicated by the customer shall neither be included in, nor depart from these General Conditions.

 

17. Intellectual property 

C & C Arredamenti srl owns the intellectual property right upon the Website and the right to display the elements of the e-shop catalog. Consequently, total or partial reproduction of the elements contained in the Website or the catalog on any medium whatsoever, the use of such elements and the fact to make them available to third parties are formally prohibited.

 

18. Nullity  

Should one or several clauses of these General Conditions be considered as being non valid or is declared to be so in accordance with an act, a rule or pursuant to definitive ruling of a competent court, the remaining clauses will remain valid.
19. Competent court

This agreement is governed by Italian law.

In the event of a dispute and where no amicable settlements were reached between the parties, where applicable mandatory dispositions of law related to consumer protection (as in art. 1, letter B of D.Lgs 22 maggio 1999 n. 185), any controversy linked to these General Conditions will be of exclusive competence of the Court of Venezia (Tribunale di Venezia, Italy).

Pursuant to and by effect of clauses no. 1341 and 1342 of the Civil Code, the Customer declares to have accurately read, understood and accepted specifically the following clauses of these General Conditions of Sale of C & C Arredamenti srl: 1-2-3-4-5-6-7-8-8.1-8.2-8.3-9-9.1-9.2-9.3-9.4-9.5-10-11-12-13-14-15-16-17-18-19.